Archive for the ‘CEO Coach’ Category

Why High-Growth Greentown Labs Hired an Interim COO. My 25th Interim Gig is Complete.

20 January 2019

Cost Efficient:  Most startup CEO’s in high-growth mode would love having a COO, but they don’t want the long-term addition to payroll.  My just-finished Interim COO gig at Greentown Labs shows how the short-term expense of an InterimCOO might be the way to go.

2-Week Audit:  After completing a two-week “audit” of the existing Greentown operation last April, the CEO asked me to join as interim COO just weeks before the grand opening of the Global Center for Cleantech Innovation.  Greentown had just tripled in size making it the largest cleantech incubator in the US.

People and Processes:  With Greentown in high-growth mode, I helped the team implement numerous Process / Efficiency improvements to maximize revenue across nearly 100k square feet of space.  We strengthened the team by hiring a VP of Operations, a Facility Coordinator, a Wet Lab Technician, a Wet Lab Manager, among other roles.

New Revenue Sources:  And I helped the team strategize a plan for increasing revenue from Programs in 2019.

Complement CEO: Whether interim or long term, it is important that the skills of a COO complement those of the CEO, as detailed in this blog post, 9 Reasons Why Your Startup Needs a Mysterious, Unsung Hero..

What I Do:  I am a professional interim CEO or COO.  Since 2000 I have completed 25 interim roles in the US and abroad, from pure startups to companies with $25 million in revenue.  Often starting with a two-week audit, I am an agent of change, helping companies get started, restarted, or grow to the next level.  LinkedIn  www.linkedin.com/in/DesmondPieri

9 Reasons Why Your Startup Needs a Mysterious, Unsung Hero

11 February 2018

imagesEvery business — even a startup — needs a mysterious, unsung hero, a COO.

Importance: A COO — particularly one with lots of broad exposure — knows which levers to pull to make each functional area work in a coordinated way, needed for a startup to succeed.

Don’t Wait Too Long: Most startups wait too long to hire a COO.  Hire immediately if you produce a physical product – or if the founder/CEO is immersed in building the technology. Hire when you hit product/market fit if you build digital products.

Why “Mysterious” : Per this Harvard Business Review article, the role of Chief Operating Officer is the most mysterious and misunderstood position because of the complexity and diversity of responsibilities.

Why “Unsung”? The COO always expects to be blamed, yet knows they will miss out on the praise.

Custom: Per Etsy COO, the COO role needs to be (more…)

Question: When is someone who works less hours the better employee?

9 October 2010

Answer:  When they focus on efficiency, not time.

I advise young founding CEOs, either in my role as interim COO or as a “CEO Coach.”  A common issue they raise is their frustration with an employee who does not work incredibly long hours.  I struggled with this until I recalled that, when I was their age, I felt the same way!  I’ve been managing since I was 23 and, for about a decade, I too was impressed with an employee who worked the longest hours.

But then I hired Chris Pooley and he taught me that (more…)